Spartanburg, S.C.
Anita Phelps, a Dave Edwards Toyota customer, says a warranty company used scare tactics to convince her to buy a warranty that she didn’t need.
When Anita drove her 2010 Camry home from the dealership she was excited about her new car. Recently however she received a letter from a company, calling themselves “Vehicle Protection Center”. The letter contained her vehicle information and stated that she needed to call an 800 number immediately.
“It scared me because I didn’t know what to do”, said Phelps, “I thought, how could I not have coverage, I have just bought my car.”
Feeling flustered, she called the 800 number and was told to give money over the phone right away.
“It has to be done right now because your car will be out of warranty, and if anything happens you will have to pay” Phelps described the person at the company as saying.
Anita decided to contact Dave Edwards Toyota after she had given money to “Vehicle Protection Center”. The dealership confirmed that Anita already had a 7 year/100,000 mile Platinum Toyota Certified Warranty.
Andy Brand, a manager at Dave Edwards Toyota, comments;
“The calls we usually receive are from concerned customers who are worried that their vehicles are not protected, this doubt is clearly intended by these warranty companies, alarming people who don’t want to drive without adequate coverage. Unfortunately, some people end up spending a lot of money on warranties they don’t need.”
Dave Edwards Toyota is not affiliated in anyway with outside companies such as “Vehicle Protection Center”.
“Do your homework before signing anything or giving any financial information over the phone” suggests Andy Brand from Dave Edwards Toyota, “and if you are in doubt, contact your dealership to verify your existing coverage.”
Dave Edwards Toyota is always happy to help customers with any enquiries.
If you do decide to purchase vehicle warranties from outside companies it is always good practice to research the company offering the warranty, and examine any contract, before parting with any money.
